Am I a good candidate for a lash lift?

Lash lifts are not suitable for everyone. People with super fine or downward-pointing lashes, or lashes that are on the shorter side, may not be good candidates. While short lashes can still be lifted, the curl effect may be less noticeable.

How can I choose a specific service provider when booking online?

To ensure that your service is booked with your preferred service provider, follow these steps.

1. Click the “Book Now” button on Jalanspa.com.

2. Select the specific service provider from the dropdown menu labeled "With Whom?".

3. Select a service and date, then click Find Appointments to select an available appointment with your preferred service provider. 

*If you do not select a service provider under the "With Whom" drop-down menu, your appointment is subject to change service providers.

What should I wear?

Come as you are! Wear your comfy clothes with no makeup; we believe you are beautiful from the outside in. 

Slippers will be provided at every visit for your comfort during the foot soak; however, to lessen our environmental impact, robes are only provided for guests with multiple scheduled services.

While we provide complimentary grooming items such as combs, dry shampoo, moisturizer and more, we do not have showers, sauna, or steam rooms on-site, which helps to keep our water consumption at a minimum and lower our overall spa costs — allowing us to provide five-star services at great prices for our guests.

We do provide storage bins for keeping your shoes and lockers for your belongings. We recommend leaving high-value items at home.

I love the products used during my treatment. Where can I purchase them?

Our team uses Naturopathica and Circadia skincare lines, which are plant-based products often found exclusively at five-star resorts. We offer a range of products within each line to fit all skincare types and budgets. Following your treatment, our team will lay out a selection of products used during your treatment based on your skincare needs and the time of year.

If you're not ready to take any home with you, please don't worry! It's our goal for you to leave the spa feeling deeply relaxed, so we avoid pressuring you into purchasing a product if you're not ready to commit.

Is your spa eco-friendly?

Yes! We are Denver's only Certifiably Green Spa. You can read more about our earth-friendly practices here.

Should I avoid the spa if I'm pregnant?

Not necessarily. We even offer special services just for expecting mothers! Learn more about our Prenatal Massage here. For facial services, our Mama-To-Be Facial is a great option for those at any stage of pregnancy.

Like many spas, we do not recommend a massage within the first trimester of your pregnancy, so be sure to book with us only at 13 weeks and beyond.

Our massage therapist team members are all certified in prenatal massage. We perform side-lying prenatal massage with the use of cushions, pillows, and bolsters for support and comfort as this is the safest position for expecting mothers.

We recommend avoiding treatments involving heat, such as our Hot Stone Enhancement, Thermal Muscle Melt Massage, Thai Poultice Massage, and seasonal body wraps and scrubs.

Spa Tipping Etiquette: How much should I tip?

Gratuity is not included in the spa service price; while 20% is customary, you are free to adjust the amount to your liking! We accept Jalan gift cards, cash, and all major credit cards as forms of payment.

What is your minor policy?

At Jalan, we believe that healthy skin and wellness starts early, and welcome teens and young adults to the spa. You can learn more about our options for teens here.

To ensure the health and wellness of everyone at our spa, we have an established policy for our youngest guests. Please note that at no point in time may a minor be left in our building without proper supervision, nor join you in the treatment room. Please make childcare arrangements for a relaxing spa day for you and all of our guests.

Facials

Guests below the age of 18 require a parent/guardian signature to receive a service at the spa. Guests between 16-17 years of age require a signed parent/guardian consent form, but a parent/guardian does not need to be present. Guests between 10-15 years of age require a parent/guardian consent form and the parent/guardian must be present at the time of service. Note that parents/guardians can both receive facial services at the same time provided that the service times are equal in length.

You can download and sign a copy of our Facial Intake form to sign and bring to your appointment here.

Massages

Guests below the age of 18 require a parent/guardian signature to receive a service at the spa. Guests between 16-17 years of age require a signed parent/guardian consent form and a parent/guardian must be present at the time of service. Guests under 16 may book a Couple's Massage with a parent/guardian only.

Food & Alcohol Policy

No outside food or beverage is allowed at this time.

**Please note that because of the liability for the guest and Jalan, guests who appear to be or admit to intoxication are subject to being declined a service but can be rescheduled without cancellation penalties.

• For more information on the effects of alcohol and massage, read below.

• Massage will increase blood circulation, which increases the effects of alcohol.

Massage causes the alcohol to hit the bloodstream faster and remain in the system longer, causing an individual to feel "more drunk" during and after the massage - putting the individual at risk if driving post massage.

• Numbed Senses — Alcohol numbs the senses, making it hard to release what pressure the body can manage during a massage. Too much pressure on muscles that cannot handle it can be overworked, then damaging muscle tissue.

• Dehydration — Massage tends to allow fluids to move around in the body. If an individual is dehydrated from alcohol, massage will increase the level of dehydration. Hangovers will be worse than normal because of this.

• Massage is great for releasing toxins from the body, while alcohol is adding toxins.

• The Massage Therapist is put at risk for losing their license.

ADA Accessibility

It’s our mission to make facial & body services accessible to all at Jalan Facial Spa.

We have 6 massage rooms, 2 upstairs accessible via our front entrance with a ramp & 4 downstairs.

Upon booking your appointment please use the Notes section before completing your booking to let us know if you have mobility concerns so we can make arrangements to accommodate you.

Can I get a facial if I have a cold sore?

No. If you're experiencing a cold sore outbreak, it must be completely healed before receiving a facial service. Cold sores are viral and can spread to other areas of the body, such as the nose and eyes.

When do we offer Chemical Peels?

September thru May, an ideal time to quickly improve your skin while the sun is hiding. 

How often should I receive a Chemical Peel?

We suggest a cadence of 4-6 weeks in between a series of chemical peels.

What conditions do Chemical Peels treat?

• Improve the texture and appearance of skin

• Reduce lines and wrinkles under the eyes and mouth area

• Pose as anti-aging and sun damage treatment of wrinkles

• Treat acne scars

• Proven acne treatment

• Reduce age spots, freckles and dark spots from pregnancy, also known as a condition called melasma.

Men: should I shave before my treatment?

No need to shave your beard before a facial! The high-frequency treatment included in many of our facials is a great way to promote healthy hair growth and reduce bacteria. 

If you do plan on shaving before your treatment, we recommend doing so at least 4 hours before the start of your service to avoid irritation.

Which facial would you recommend prior to a wedding or other major event?

Our Purely Anti-Aging Facial is a great option and all of our facials are designed to help you relax and put your best face forward before your next event. You can choose the right facial for your needs, schedule and budget here. 

While minimal and gentle, minor redness can occur following extractions, facials that include them should be booked at least one week prior to an event or wedding.  

What is Hydrafacial?

Hydrafacial is a non-invasive, pain-free device that provides instant results for all skin types with no downtime. It is a personalized treatment that removes dead skin cells and extracts impurities, while simultaneously delivering cleansing, hydrating and moisturizing serums to the skin. The treatment is soothing, refreshing, non-irritating and provides an immediate glow.

Is Hydrafacial designed for all skin types?

Hydrafacial is designed for all skin types. Your skincare professional may choose specific serums and personalize the treatment for your unique skin concerns and goals.

How long does the treatment take?

Depending on your personalized experience, we offer Hydrafacial treatments in 30-minutes and 60-minutes.

Do I need to do anything special after my treatment? Is there any downtime?

You can return to your normal activities right after the treatment since there is no downtime. Continuing to put on sunscreen daily post-treatment is highly recommended.

What results may be expected?

Clients may see an immediate, visible glow and increased hydration after just one treatment, lasting 5-7 days or longer.

How many treatments are needed to see results?

One Hydrafacial treatment per month is recommended to achieve more advanced results that address core skin concerns such as fine lines, wrinkles, brown spots, acne, and dehydrated skin.

What is the difference between the Signature and Platinum treatments?

The Signature Hydrafacial experience is a 30-minute treatment and it’s best for clients with low-maintenance, problem-free skin. It includes our 3 classic steps: cleanse, extract, and hydrate.

The Platinum Hydrafacial is a 60-minute treatment that includes all of the above, as well as lymphatic therapy, a Circadia serum booster chosen for your skin concerns, and LightStim Light Therapy.

Why should I get a body treatment?

Body wraps and scrubs work to cleanse, exfoliate, and hydrate — like a facial for your entire body. We use dry brush exfoliation, which removes dead cells for softness and a fresh, youthful glow. Dry brushing aids in circulating blood flow towards the heart to stimulate detoxifying lymphatic drainage. 

At Jalan, we use a heated, cushioned table with a mylar blanket, which helps to retain your body's own heat and maximize the overall benefits of moisturizers and other products applied to the body during your service.

We offer rotating body wraps and scrubs with soothing seasonal ingredients like lemongrass, espresso, and more. Learn more about our current wrap offering here.

What can I expect from my first massage or body treatment?

Our goal is to make you feel as relaxed as possible during your time here at the spa, and we will discuss any goals (relaxation, tension reduction, etc.) and specific problem areas prior to your massage for your license massage therapist to be aware of. We will also ask about any discomfort/pain, surgeries or medications to be aware of prior to beginning the treatment.

The massage therapist will step out of the treatment room and then have you disrobe to your comfort level (leaving on undergarments if you would like) and get cozy between the sheets and under the top blanket, typically starting face down with face resting on a face cradle. Your therapist will knock before entering to make sure you are under the sheets and then will begin the session. Draping techniques used throughout the session to only uncover part of the body to work on while leaving the rest of the body warm, cozy and unexposed. Since muscles are tightly connected in groups, lower back and hamstring pain can often be alleviated with an over-the-sheet glute massage. Your therapist will always ask before massaging this muscle group, and you're always at complete liberty to let us know if you would like your therapist to avoid any muscle group or particular area of the body.